Effects of Poor Training and Development on the Work Performance of the Fast Food Employees in Cape Town

Abstract

This research was conducted to establish whether the fast food employees within the Cape Town metropolis were being trained, and if not, what can be the possible reason for the lack of training. Fast food employers depend on their workers’ skills, knowledge and abilities for effective customer services, which make it necessary for workers to be trained and developed to achieve a better work performance. The objective of this study is to evaluate the state of training and development within the fast food outlets, in order to establish the impact of the current state of training and development on employees’ work performance. The purpose is to suggest ways of improving employee job performances through training and development at fast food outlets in Cape Town. Furthermore, to encourage the management of fast food outlets in Cape Town, in order to implement training and development of workers in their workplaces as this will improve the work performance of their employees. The sample consisted of 200 employees from different fast food outlets, out of which 123 responded. A triangulation method was utilized to find information from the different units within the fast food outlets. The the managers, cashiers, production units and others form part of the sample. A closed-ended questionnaire was used. The results obtained proved that a majority of fast food employees in Cape Town do not receive enough training compared to what they should. However, some ex-staff members suggested that there is a need for employee training and development at fast food outlets to improve their job performances.

DOI: 10.5901/mjss.2013.v4n14p571