Emotional Exhaustion and Its Correlation with Job Performance and Job Satisfaction in the Kingdom of Saudi Arabia

Abstract

The aim of this study is to find the impact of emotional exhaustion amongst employees working in the Kingdom of Saudi Arabia. Furthermore, the study also aims to access the relationship between emotional exhaustion & job performance and emotional exhaustion & job satisfaction. To achieve these aims, the four factors of emotional exhaustion are identified and their relationship with job performance and job satisfaction examined. In order to explicate these aims the researchers first discuss the concept of emotional exhaustion and identify four factors of emotional exhaustion. And then the relationship between job performance and job satisfaction is reviewed, with the four factors of emotional exhaustion. Considering the findings, the researchers conclude that the impact of emotional exhaustion is low in employees working in the Kingdom of Saudi Arabia and also, that emotional exhaustion is inversely related to both job performance and job satisfaction. The current research points out, that the relationship of job performance and job satisfaction with emotional exhaustion is strong in the Kingdom of Saudi Arabia. The research paper is based on quantitative analysis and it explores how lesser emotional exhaustion can improve the performance and job satisfaction of an employee working in the Kingdom of Saudi Arabia. This study also provided concrete insights about employees’ views on emotional exhaustion, job performance and job satisfaction.

DOI: 10.5901/mjss.2015.v6n3s1p51