Relation between Organizational Citizenship Behavior and Human Resources Response: Case Study: 6th District of Iran Gas Transmission Operations

Abstract

Organizational citizenship behavior is a set of volunteer and optional behaviors, which are not one’s formal responsibilities. These behaviors put individuals in a state in which they do their job responsibilities voluntarily beyond the expectations. The response of human resource of any organization can be improved with the organizational citizenship behavior in way that may result in the organization progress. Thus, this research aimed at investigating and explaining organizational citizenship behavior and its relation with human resource response. This study is carried out with correlation in descriptive-analytical method. Its statistical universe was consisted of 498 employees working in the 6th District of Gas Transmission Operations. The results showed that organizational citizenship behavior of the employees working in the 6th District of Gas Transmission Operations has significant relation with their response. Moreover, the employees responded positively to five aspects of organizational citizenship behavior and had behaviors, which were identical to human resources. Finally, ranking the aspects of organizational citizenship behavior showed that sportsmanship had the highest rank and altruism the lowest.

DOI: 10.5901/mjss.2016.v7n3s2p140