Cause and Effect Relationships between Emotional Intelligence’s Components, Organizational Commitment and Job Satisfaction using Fuzzy DEMATEL Method: Case Study of Iranian Central Oil Fields Company

Abstract

The present research investigates cause and effect relationships of emotional intelligence’s components, on one side, and organizational commitment and job satisfaction, on the other side using fuzzy DEMATEL method in Iranian Central Oil Fields Company (I.C.O.F.C). The research is of applied-developmental, descriptive and survey type. The population consisted of 15 ICOFC's experts that were selected based on theoretical saturation. To answer the research question, a particular fuzzy DEMATEL questionnaire was designed and the data analysis was conducted using fuzzy DEMATEL technique. The results showed that self-awareness was the strongest cause variable and job satisfaction as the second strong cause variable. Among the components of emotional intelligence, the strongest cause variable was self-motivation had a considerable effect on organizational commitment. In fact, the results state that self-motivation is like an engine which upon proper utilization, could boost organizational commitment, empathy, self-control and even social skills.

DOI: 10.5901/mjss.2016.v7n4S2p17