Identification and Prioritization of Critical Success Factors in Implementation of Knowledge Management Case study: Power Distribution Company of Kurdistan Province

Abstract

In information community, knowledge is one of the most important resources of organization. To achieve competitive advantage, the organizations should manage their knowledge assets and capital accurately. Knowledge management systems can manage the organizational knowledge. However, implementation of these systems is encountered with some challenges leading to the failure of implementation of knowledge management system. By recognition of Critical success factors in implementation of knowledge management, the risk of implementation of knowledge management system is reduced. The present study is aimed to identify and classify the effective factors on implementation of knowledge management in power distribution company of Kurdistan province. After the evaluation of review of literature, these factors are identified and initial model is extracted. The applied research approach and its method is descriptive-survey. The study population is employees of power Distribution Company of Kurdistan province as 252. To evaluate the study variables, questionnaire is applied. The reliability of study measures is evaluated using Cronbach’s alpha and validity is evaluated using the opinion of experts. The results showed that effective factors on implementation of knowledge management in power Distribution Company of Kurdistan province were not effective equally and the main factor in implementation of knowledge management is “IT infrastructure”.

DOI: 10.5901/mjss.2016.v7n51p135