Practising Customer Service by Trial and Error: An Investigation into the Extent and Nature of Customer Service Training/Education Received by Owners of Small Business Enterprises in Central Johannesburg. Mediterr. J. Soc. Sci. 2014;5(20):1475. Accessed May 2, 2024. https://www.richtmann.org/journal/index.php/mjss/article/view/3883