The Relationship between Customer’s Cognitive Evaluations, Affective Responses and Complaint-Handling Satisfaction (A Case Study of Tejarat Bank and Parsian Bank in Tehran). Mediterranean Journal of Social Sciences, [S. l.], v. 6, n. 3 S2, p. 692, 2015. Disponível em: https://www.richtmann.org/journal/index.php/mjss/article/view/6643.. Acesso em: 2 may. 2024.