The Effect of Relationship Marketing towards Costumer Satisfaction and Customer Loyalty on Franchised Retails in East Java. Mediterranean Journal of Social Sciences, [S. l.], v. 7, n. 1, p. 333, 2016. Disponível em: https://www.richtmann.org/journal/index.php/mjss/article/view/8680.. Acesso em: 9 may. 2024.