Lean Six Sigma Based Administration Municipal Services versus Current Ones: Measuring the Gap from Civil Servants Perspective. Mediterranean Journal of Social Sciences, [S. l.], v. 8, n. 1, p. 359, 2017. Disponível em: https://www.richtmann.org/journal/index.php/mjss/article/view/9703.. Acesso em: 29 apr. 2024.