“Practising Customer Service by Trial and Error: An Investigation into the Extent and Nature of Customer Service Training/Education Received by Owners of Small Business Enterprises in Central Johannesburg” (2014) Mediterranean Journal of Social Sciences, 5(20), p. 1475. Available at: https://www.richtmann.org/journal/index.php/mjss/article/view/3883 (Accessed: 12 December 2024).