“The Relationship between Customer’s Cognitive Evaluations, Affective Responses and Complaint-Handling Satisfaction (A Case Study of Tejarat Bank and Parsian Bank in Tehran)”, Mediterr. J. Soc. Sci., vol. 6, no. 3 S2, p. 692, May 2015, Accessed: May 03, 2024. [Online]. Available: https://www.richtmann.org/journal/index.php/mjss/article/view/6643