Business Process Reengineering in Organizational Performance in Nigerian Banking Sector

Abstract

In this study, discussion which is an offshoot of the statement of the objectives, review of empirical studies and the theoretical framework will essentially focus on the strategies to achieve the stated objectives. According to the advocates of Business Process Reengineering (BPR), the ultimate solution for increasing productivity and quality while cutting costs at the same time, putting the customer first has finally been found. Recommendations were proffered for Case-teams to comprise of both managers as well as those who actually do the work and BPR to be ‘owned’ by the organization and not driven by outside consultants, among others.

DOI: 10.5901/ajis.2014.v3n5p113