Role of Control Modes in Improving Performance: An Essential Facet for Managing Human Resources

Abstract

Control is an important element to improve organization’s performance and a prerequisite of management process.
Control is a process of establishing performance standards, measuring performance and comparing with standards to uncover
errors and take corrective actions for better performance. Detailed analysis of control modes shows three major dimensions.
These are input control which enhances the quality of workforce, behavioral control improves employee on the job behavior,
through ongoing performance evaluation and continuous feedback and output control encourages employees to improve their
performance through effective reward management system. Effective control system, in order to monitor employees’
performance is considered to be an imperative process in organizational management. The purpose of current study is to
analyze the modes of control (input, behavioral and output control) and their collision with organizational performance. It aims at
uncovering important elements of input, behavioral and output control for influencing employees’ behaviors which ultimately
leads to improve organizational performance. Research strategy includes analysis of literature based on work of Ouchi,
Flamholtz and Cardinal. First half of this paper is based on theoretical framework of Flamholtz and second half is based on
conceptual framework developed in order to show relationship between control modes and organizational performance.