An Empirical Reflection of Organisational Processes in a Government Department
AbstractThe purpose of this study was to explore the underlying factors that influence organisational performance in a government department. A quantitative design using the cross-sectional survey approach was used in which a two-section structured questionnaire was administered to managers and employees of a South African government department. Respondents were recruited using a blend of purposive and convenience sampling methods. Data were analysed using SPSS (Version 21.0). Organisational process factors were extracted using exploratory factor analysis. Four factors; namely, organisational structure, organisational change, organisational teamwork and organisational leadership that influence organisational performance in a government department were extracted. Mean-score ranking of these factors revealed that organisational teamwork exerted the highest impact on organisational performance. The factors identified in this study may be used as reference points in the diagnosis of performance problems in public sector organisations.
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