Outsourcing Model Evaluation for Business Process Management in Digital Economy

Abstract

The article is dedicated to the actual problems of the use of outsourcing model for business processes management in organizations. The objects of the research were the companies working in the sphere of electronic business: the developers of electronic services, trade enterprises, service aggregators sites. Electronic business is virtual and it is developing according to its own laws. Its main peculiarity is that the majority of business-processes are connected with information flows. They are less material than in traditional business. Companies’ profit is created on the basis of the active involvement of informational resources. It was found out in practice that the outsourcing model is in demand in electronic business. The article reveals the concept of customer value taking into consideration the specific character of electronic business. A unique model of evaluation of advisability of full or partial use of outsourcing of business processes on the basis of complex evaluation of costs indexes and risks of a company. We suggest graphic interpretation of the author’s model – a diagram of making decisions on transferring different informational business processes of a company to outsourcing on the basis of the identification of risk zones.

DOI: 10.5901/mjss.2015.v6n6s3p328