Implementation Challenges of Performance Management System in the South African Mining Industry
AbstractThis study looked at the general understanding of employees regarding PMS, planning prior to implementation of the system, challenges encountered during implementation and general employees perceptions. Implementation of PMS is seen as an efficient vehicle to successfully deliver on the strategic objectives and goals for many organisations. However, various studies conducted on the implementation of any new system or change initiatives revealed that it leads to challenges for many organisations. This study has investigated implementation challenges encountered during the implementation of PMS. The researcher used single method qualitative case study approach. Primary data was collected through key informants and focus groups interviews and secondary data through internal documents analysis. The researcher used non-probability quota sampling in order to select 24 participants for the 4 focus groups. Senior managers were also interviewed as key informants. The data gathered was analysed against literature reviewed. The study identified various challenges and key factors that were negatively impacting on the successful implementation of PMS. The researcher has established that that the major hindrance regarding successful implementation of PMS was failure from the management to start with change management process and training of employees prior to implementation of the system.
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