The Responsiveness of Bureaucracy in Implementing Free Health Care Service in Sidenreng Rappang Regency, Indonesia

Abstract

The aim of this research is to find out and analyze the implementation of bureaucracy responsiveness principle in implementing free health care service policy in Sidenreng Rappang regency based on: bureaucracy`s attitude in responding complaints, service in providing health care, and response in involving and empowering service user in health care service system. The result of this research concludes that the implementation of bureaucracy responsiveness principle in implementing free health care service in Sidenreng Rappang Regency is not fully optimal. It is proven by: (1) Health Official Bureaucrat shows friendly and committed attitude toward the cleanliness, togetherness, and disciplines in providing health care service and in accordance to the implementation of bureaucracy responsiveness principle in providing health service; (2) Properly respond user`s complaints related to the planning program, but the response to complaints related to program implementation, monitoring and evaluation of the program is not maximally administered or less responsive; (3) Empowerment/service user involvement, including participative program from all the stakeholder component gives positive impact and implication toward the bureaucrat`s working performance in executing free health care service.

DOI: 10.5901/mjss.2015.v6n6s1p567